You understand all too well the value of computing support for your business – it is the only way that you can satisfy customer orders, respond to client queries, properly secure and save your network and data and do all the accounting. The only problem is, you are having a hard time settling on a Cambridge company that can provide the kind of support that you are looking for.
While it is true that there are many IT agencies in Cambridge and surrounding areas, few are equipped to provide proper computing support. You cannot afford to take any sorts of chances when choosing this kind of service. Before you hire any IT company make sure to ask them the following questions:
How much support can I expect?
This is important to establish right from the beginning. Ideally you should get 24 hour support 7 days a week. Find out how seriously the agency you are thinking of hiring takes this. Is there a team present at all times to attend to customer support?
What is the average downtime and what can I expect from you when it occurs?
Down time is going to happen from time to time. You should be keen to find out how much of it you can expect – the best companies make sure that downtime is kept at a minimum and when it does occur that it is attended to as quickly as possible. If you should incur any losses because of failed systems or software the IT agency should compensate you.
What services do you provide?
You should hire an IT company that provides a wide array of services so that you don’t have to find any other IT vendors.
Breathe Technology is one of the best companies for computing support in Cambridge. You can learn more about what they do on https://breathetechnology.com/.